Orion Blinds Ltd
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Terms & Conditions

  1. Our Contract

    Our site invites You to buy Goods from Us. A legally binding contract with You will only arise once Orion Blinds has received payment for the Goods in full from You. We shall notify You of acceptance of Your order by e-mail to the e-mail address given by You in the order form. We regret We cannot accept orders placed by persons located or resident outside of the United Kingdom.

  2. Price

    2.1: The price for any Goods ordered by You will be the price shown on the order confirmation page of the Orion Blinds web-site at the time You place Your order and will include all taxes applicable.

    2.2 In addition to the price, a delivery charge may be payable in respect of deliveries made to locations within the UK mainland other than orders for sample swatches of fabric alone. The delivery charge will be that shown on the order confirmation section of the Orion Blinds web-site at the time You place Your order. If there is any change in the delivery charge payable We will notify You before Your order is accepted by Us and ask You to confirm that You wish to proceed with Your order.

    2.3 Subject to clause 6, We will debit the price, plus any delivery charge, from Your debit or credit card when We receive Your order or as soon as reasonably practicable thereafter. If more than one item is ordered We may deliver the Goods in instalments but, if We do, We will not charge more than one delivery fee.

  3. Right for You to Cancel Your Contract

    3.1 Subject to clause 3.2, You may cancel Your order with Us for the Goods You order at any time up to the end of the seventh working day from the date You receive the Goods that you have ordered. You do not need to give Us any reason for cancelling Your order nor will You have to pay any penalty. To cancel Your order You must notify Us by e-mail at info@orionblinds.co.uk with Your order number or call the telephone order help-line on 01253 396828 with Your order number.

    3.2 You cannot change or cancel Your order if the Goods You have ordered are manufactured, measured or custom-made to Your requirements or specifications as these Goods will not be resaleable by Us. We regret that once Your order has been accepted by Us in relation to such Goods and entered on Our manufacturing process We are unable to accept any changes to these Goods or cancellation of Your order If you do wish to change or cancel your order Orion Blinds must be notified immediatley either by email or by telephone and we will try to assist you.

    3.3 If You have received the Goods before You cancel Your order under clauses 3.1 or 3.2, please contact Us as soon as possible by e-mail or on Our telephone order help-line as described above for guidance on how to pack Your Goods and arrange a suitable time for Us to collect the Goods from You. If You cancel Your contract but We have already processed the Goods for delivery You must not unpack the Goods when they are received by You and You must contact Us as soon as possible by e-mail or on Our telephone order help-line as described above to arrange a suitable time for Us to collect the Goods from You.

    3.4 Subject to the provisions of clause 3.2, once You have notified Us that You are cancelling your order, any sum debited to Us from Your debit or credit card will be recredited to Your account as soon as possible and in any event within 30 days of cancellation of Your order provided that the Goods in question are made available for collection from You and received by Us in the condition they were in when delivered to You and have not been modified or subject to misuse or negligence. If You do not make available for collection the Goods delivered to You, We shall be entitled to deduct the direct costs of recovering the Goods from the amount to be recredited to You.

  4. Cancellation by Us

    4.1 We reserve the right to cancel Your order if:
    4.1.1 We have insufficient stock to deliver the Goods You have ordered
    4.1.2 You require delivery outside the United Kingdom; or
    4.1.3 One or more of the Goods You ordered was listed at an incorrect price due to a typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers.

    4.2 If We do cancel Your order We will notify You by e-mail and will re-credit to Your account any sum deducted by Us from Your debit or credit card as soon as possible but in any event within 30 days of Your order. We will not be obliged to offer any additional compensation for disappointment suffered.

  5. Stock Shortages
    If the Goods or the fabric You order are unavailable We will notify You as soon as possible and suggest a suitable replacement.

  6. Product Descriptions and Measurement

    6.1 The product information and photographs contained within Our web-site are provided for illustrative purposes only and We cannot warrant that they are accurate. If You are in any doubt as to the precise nature of the product or fabric You wish to order, You are advised to order a free sample of the product. Due to colour variations between product batches we cannot guarantee shade matching. Due to the print design of some pattern fabrics it is not guaranteed the fabric will reflect the full range of colours or pattern design, if You are in any doubt as to the precise nature of the fabric you are advised to call Our enquiry line on 01253 396828 or contact Us by e-mail on info@orionblinds.co.uk

    6.2 As the Goods which You order are manufactured according to the measurements You provide in Your order it is very important that Your measurements are accurate. We cannot accept the return of the Goods by reason of the measurements provided being incorrect. You are advised to read the How to Measure and Fit pages of Our web-site or call Our enquiry line on 01253 396828 or contact Us by e-mail on info@orionblinds.co.uk if You would like guidance on how to take the required measurements accurately.

    6.3 Whilst every attempt will be made by Orion Blinds to ensure that the Goods sold and delivered match in every respect any sample or description shown or given or sent to You, any minor or immaterial variation, change in colour or pattern between the sample or description and the Goods delivered shall not entitle You to reject the Goods nor to claim any compensation for such variation or change.

    6.4 Goods which You order are manufactured according to the measurements, You provide, due to the nature of bespoke blinds manufactured sizes may vary within a tolerance of 10mm and shall not entitle you to reject the goods.

    6.5 Do I Need to Buy Hardware or Screws? All hardware is provided with the exception of screws. This is due to the fact that differing screws are needed in differing applications. The exact length and type of screw will vary depending on whether you are mounting your blinds into drywall, wood, concrete or metal. As a result we do not send mounting screws with your order.

  7. Delivering Your Goods

    7.1 Orion Blinds will deliver Your goods to the address You have provided on the order form for delivery as soon as possible after Your order is acknowledged by you and in any event within 30 days of the day after Your order was placed unless a later date is agreed with You. We will advise You of the estimated delivery date when We accept Your order. We normally aim to deliver Goods within approx 10 working days of acceptance of Your Order. The date notified to You will be an estimate only and We give no warranty that We will be able to deliver on that date. Delivery times are between 9.30am – 5.30pm Monday to Friday.

    7.2 Notwithstanding clause 7.1, whilst we shall use our reasonable endeavours to meet the delivery date specified by You on the order form if We shall not be able to accept this delivery date We reserve the right to require You to select an alternative delivery date by notifying Us by e-mail at info@orionblinds.co.uk with Your order number or call the order help-line on 01253 396828 with Your order number.

    7.3 Ownership of, and risk in, the Goods will pass to You once they have been delivered to You. If You return the Goods under clauses 3 or 8, ownership of, and risk in the Goods returned will pass to Us on receipt of the Goods by Us.

  8. Defective Goods

    8.1 Orion Blinds warrants that all Goods sold to You will be free from defects in material and workmanship for a period of 12 months from delivery of the goods to You.

    8.2 If Your Goods are defective on delivery or a defect arises within the following 12 months, You are entitled to return them to Us provided You have first contacted Us through the telephone order help-line or e-mail address shown on Our web-site, or in writing at the address set out in the Contact Us section of Our web-site, giving Us details of the defects, but only if We have agreed that the Goods should be returned to Us. If it appears that the Goods are defective We will promptly arrange:-

    8.2.1 for a courier to collect the defective Goods from You in order to repair the Goods and return the repaired Goods to You, free of charge; or
    8.2.2 for a courier to collect the defective Goods from You and simultaneously deliver replacement Goods of similar quality and specification, free of charge; or

    8.3 No liability under clause 8.2 shall arise unless the price and the delivery charge have been paid in full on or before delivery.

    8.4 If the Goods are not defective, or are returned to Us after the period of 12 months from delivery of the Goods, or they have been modified, misused or the subject of negligence, You will be responsible for the payment of Our charges on a time and materials basis in respect of any repairs and collection and return of the Goods which We agree to carry out at Your request. We shall be entitled to debit such charge on the debit or credit card which You used to order the Goods provided We notify You of the amount of such charges before carrying out the repair.

    8.5 Except where You are a consumer, Orion Blinds will not be liable for any indirect or consequential loss or damage or loss of profits arising out of Our supply or failure to supply the Goods to You.

    8.6 The rights You have under clauses 8.1 and 8.2 above do not in any way seek to limit Orion Blinds liability for death or personal injury resulting from Orion Blinds negligence and they do not limit any statutory rights You have as a consumer.

    8.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from Our website. The importation or exportation of certain of Our goods to You may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods You purchase.

    8.8 Except where You are acting as a consumer all other warranties, conditions and terms relating to fitness for purpose, satisfactory quality or condition of the Goods whether implied by statute or common law or otherwise are excluded to fullest extent of the law.

  9. Price Match Guarantee

    9.1 The competitor has to be an established Blinds Retailer and their web site has to be an e-commerce web site.

    9.2 We do not offer ‘Price Match Guarantee’ against products sold on E-bay or similar sites.

    9.3 The competitor's web site has to be properly hosted with a registered domain name

    9.4 The competitor’s do not trade from a residential address.

    9.5 The competitor's web site has to be UK based.

    9.6 We will not attempt to beat prices from web sites hosted on free web space

    9.7 The competitor's advertised price has to be verified by Orion Blinds staff.

    9.8 The competitor's price has to be clearly advertised on their web site, we will not normally attempt to beat any promotion price or any price offered to you as a special one off deal.

    9.9 We will only attempt to beat the price of like for like products produced by the same manufacturer

    9.10 We will reserve the right to refuse an attempt to beat the price of any competitor

    9.11 We will not guarantee our ‘Price Match Guarantee’ in cases where products are offered on end of lines, one off special offers, clearance stock, seconds or below cost value

  10. Use of Cards

    By placing an order You authorise Orion Blinds at its discretion to carry out a credit reference or other enquiry upon Your financial status as Orion Blinds thinks fit and You agree to provide such written authorisations which may be required for the purposes of such enquiry. In the absence of such authorisation We will be unable to process Your order.

  11. Representations

    No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, the pages of this web-site or by any employee or agent of Orion Blinds shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.

  12. Events Beyond Our Control

    We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

  13. Invalidity

    If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.

  14. Privacy

    You acknowledge and agree to be bound by the terms of Our privacy policy.

  15. Third Party Rights

    Except for Our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

  16. Governing Law

    This contract is subject to English law and the exclusive jurisdiction of the English courts.

    If you are unsure about any of these terms and conditions then do not hesitate to contact us.


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